Data Deletion & Requests

TripsMitra respects your rights under the Digital Personal Data Protection Act, 2023. Use this page to request deletion of your account, access a copy of your data, correct inaccurate information, or withdraw marketing consent.

1) What You Can Request

• Account closure and deletion of profile data (email, phone number, authentication history).
• Removal from marketing communications and analytics audiences.
• Copies of booking records, invoices, or communications involving your account.
• Corrections to traveller information stored for upcoming tours.

2) Records We Must Retain

Certain records must be stored for statutory periods, including invoices, payment confirmations, and contracts with on-ground partners. When deletion is not possible, we retain the minimum data required and restrict it to compliance personnel only.

3) How to Submit a Request

1. Email us from your registered address at contact@tripsmitra.com or call +91 8722222211 / +91 8884477768. Include "Data Request" in the subject line.
2. Specify the type of request (deletion, access, correction, marketing opt-out) and list the bookings or services involved.
3. We will verify your identity by OTP, recent booking information, or payment references before processing the request. This prevents unauthorised access.
4. Upon verification, we will confirm receipt within 72 hours and complete eligible requests within 15 working days unless an extension is required by law.

4) What Happens After Deletion

• Your account is deactivated and login is disabled via OTP, password, Google, and Facebook.
• Upcoming bookings may be cancelled if required to fulfil your deletion request; standard cancellation terms apply.
• We anonymise analytics data and retain only the elements necessary to comply with tax or travel regulations.
• You can reactivate later by creating a new account or contacting support for assistance.

5) Need Assistance?

For grievances or escalations, contact our Grievance Officer at contact@tripsmitra.com or send a written request to our postal address in Jolad Enclave, Opposite to Railway Officers Guest House, Keshwapur, Hubli, Karnataka 580020. We aim to resolve concerns quickly and transparently.